Your Local
Plumbing Company
Experience unparalleled service with Reliant Plumbing, your trusted plumbing experts.
Committed to Quality:
Why We Serve Our Community
At Reliant Plumbing, our mission goes beyond simply fixing pipes and unclogging drains. As long-standing members of the Austin, San Antonio, Waco, and Dallas communities, we understand the impact that quality plumbing services have on daily life. Our dedication to our neighbors drives us to deliver the highest standard of plumbing repairs and services. We know the local environment and plumbing challenges unique to our area, and this knowledge equips us to provide solutions that are not only effective but lasting.
Our commitment to the community is deeply rooted in our desire to take care of our neighbors by ensuring that their plumbing systems function perfectly. This commitment goes above and beyond ordinary customer service experience, fostering a relationship of trust and dependability. At Reliant Plumbing, we pledge to maintain exceptional customer service and expert plumbing service, holding ourselves to a standard of integrity and professionalism. By choosing us, our customers are guaranteed support from skilled technicians who not only know their craft but care about the people they serve. Every job we undertake is backed by a quality guarantee because we believe in making promises we can keep, ensuring peace of mind for every customer.
Core Values
The Foundations That Define Our Company
At Reliant Plumbing, we deeply treasure the concept of Community as one of our core values because we recognize the strength, support, and safety it represents. To us, being part of the community means more than just operating within it; it means actively contributing to its well-being, fostering relationships built on trust, and supporting one another through every unexpected challenge. Our dedication to the community drives us to provide exceptional service, as we see our clients not just as customers, but as neighbors and friends.
Transparency stands at the heart of Reliant Plumbing’s core values because we believe it is essential for building trust and fostering long-lasting relationships with our clients. Being transparent means we communicate openly about our services, pricing, and the processes we follow, ensuring there are no surprises for our customers. We understand that trust is earned, not given, and by adhering to a policy of complete transparency, we aim to earn that trust with each interaction.
Efficiency is a cornerstone of Reliant Plumbing’s core values because we recognize the importance of our clients’ time and comfort. In the fast-paced world we live in, encountering a plumbing issue can significantly disrupt daily life; hence, our commitment to efficiency ensures that these disruptions are minimized. By streamlining our processes, consistently training our team on the latest technologies, and maintaining a proactive approach to problem-solving, we guarantee not just fast resolution of plumbing problems but also the most effective and enduring solutions.
Quality is an essential core value at Reliant Plumbing because it epitomizes our commitment to excellence and customer satisfaction. For us, quality is not merely a buzzword but a promise we uphold in every aspect of our service—from the premium materials we select to the expert craftsmanship we deliver. We understand that our clients rely on us to ensure the safety, comfort, and functionality of their homes and businesses. Which is why our unwavering dedication to quality is about providing services that stand the test of time, preventing frequent issues, and ultimately saving our customers from future headaches and expenses.
Founders Story
From Humble Beginnings to Plumbing Excellence
The inception story of Reliant Plumbing is one underscored by an unyielding commitment to solving plumbing issues with superior service and craftsmanship. It all began with Max Hicks, who embarked on his journey in the trade as an apprentice in 2001. Over the course of eight years, Hicks honed his skills in the field, meticulously learning the complexities of plumbing systems and the importance of solving problems efficiently and effectively. By 2009, his prowess as a pipefitter was acknowledged with his promotion to a journeyman, a role that further solidified his expertise and passion for the craft.
In 2013, after a rigorous journey of learning and personal growth, Hicks achieved his master plumber certification at the age of 29. The next year, at 30, he channeled his dedication to quality and dependable plumbing solutions into founding a plumbing company. Reliant’s origin is of humble beginnings—starting out of a garage, driven by a vision to provide exceptional service. Hicks’ foundation of quality work rooted in customer satisfaction enabled Reliant Plumbing to swiftly move operations from a modest garage to a professional building, reflecting its growing success.
By May 2023, Reliant Plumbing had expanded to a critical industry hub by opening a new branch in San Antonio, with a ceremonial ribbon-cutting in June of the same year. This milestone was not only a testament to the company’s growth but also to the community’s recognition of its value, as Max Hicks was nominated for the San Antonio Best Supplier of the Year by the San Antonio Apartment Association. The following year, the triumph continued with Reliant Plumbing being awarded the Best Plumbing Service Award in the YourSA Readers Choice Awards.
Central to Reliant Plumbing’s ethos is the wealth of experience brought forth by Kane Childress, our Master Plumber. With decades of vital experience in both commercial and residential plumbing, Kane is integral to maintaining the level of excellence in our Austin, San Antonio, and Dallas locations. Between the three crucial Texan cities, Kane is instrumental in upholding service quality and providing plumbers with invaluable on-the-job training. Such expertise forms the backbone of Reliant Plumbing, ensuring that each customer’s issue is resolved with the highest levels of professionalism and skill, embodying the core values that have defined the company since its inception.
Our awards
As Seen On
Case Study
Plumbing Expertise in Action
Hart Components, a supplier of top-quality building components, faced a massive water leak issue at their commercial building leading to skyrocketing bills and a potential water service cut-off. Struggling to find a plumbing service for their large property that could work on a Sunday, they turned to us. Recognizing their urgent needs, we devised a plan and transparent pricing model to address the leak, and assured them of our expertise and commitment to meeting their tight timeline. Our strategic approach, utilizing advanced leak detection equipment and modern repair techniques, successfully located and fixed the elusive leak, earning high praise from Hart Components and showcasing our ability to deliver exceptional results.
Case Study
Plumbing Expertise in Action
Hart Components, a supplier of top-quality building components, faced a massive water leak issue at their commercial building leading to skyrocketing bills and a potential water service cut-off. Struggling to find a plumbing service for their large property that could work on a Sunday, they turned to us. Recognizing their urgent needs, we devised a plan and transparent pricing model to address the leak, and assured them of our expertise and commitment to meeting their tight timeline. Our strategic approach, utilizing advanced leak detection equipment and modern repair techniques, successfully located and fixed the elusive leak, earning high praise from Hart Components and showcasing our ability to deliver exceptional results.
What Our Customers Are Saying
Our work speaks for itself, but don’t take our word for it!
"Zack was prepared for all scenarios and got us set up with a plan of action. Then Armando & Kaleb came out a few hours later and installed a tankless water heater. Everyone was very professional, knowledgeable and didn’t mind all of our questions. We are so excited to have this taken care of before Christmas!" - Art
FAQ
We provide a comprehensive range of plumbing services, including leak detection, pipe repair, water heater replacement, drain cleaning, and much more. Whether your plumbing needs are residential or commercial, we have the expertise to handle them all.
We understand the urgency of plumbing emergencies. That's why we strive to offer prompt and efficient service. In most cases, we can provide same-day service to address your urgent plumbing needs and minimize inconvenience.
Yes, all our plumbers are fully licensed and insured. Our Master Plumber, Kane Childress, carries License # M-44288, ensuring that every job we undertake meets the highest standards of safety and quality.
Absolutely. We stand behind the quality of our work with a satisfaction guarantee. We offer various warranties on parts and labor, providing our customers with peace of mind. Please contact us directly for specific warranty information relevant to your project.
Scheduling an appointment is easy. You can book an appointment through our website, or if you prefer, give us a call. Our customer service team will work with you to find a convenient time for our plumbers to visit your property and address your plumbing needs.
If you are having a plumbing emergency and need service immediately, call us to have the fastest response and appointment time.
Yes, we prioritize transparency by providing detailed upfront estimates before starting any work. We charge a nominal service fee—$89 for residential and $150 for commercial customers—which covers the initial visit and assessment. This fee ensures fairness by allowing us to maintain high-quality service without hidden costs. We waive this service fee upon the completion of any work, ensuring that the payment process is clear and straightforward.